Customer Education

 

 

 

 

 

We’ve been notified by several customers that they have been receiving calls on their cell phones about their debit cards being blocked. When they press 1, they are asked for their card information. These are fraudulent calls.  Central Bank and Trust Co. will not call you to ask for card information over the phone.

We currently have a service which monitors card activity for red flags.  You may receive a call to verify large or unusual transactions.  If we are unable to verify these transactions, your card will be blocked until we can verify the activity.  We will not call to ask you to verify your card information.  If a lost or stolen card is reported to a branch location over the phone, we may ask you to come into a branch in order to dispute charges and/or request a new card.

If you have any questions regarding this notice or other scams, please contact us.