Customer Education

Recent Text Message ScamPlease be aware of a recent text message scam circulating in the area.  Victims have reported that they are receiving text messages claiming to be from their Financial Institution notifying them that their debit card is blocked.  They will likely ask you to reply to the message or call and verify your debit card number.  These are fraudulent messages.  Central Bank and Trust Co. will not text you and ask you to verify your card number.

We currently have a service which monitors card activity for red flags.  You may receive a call to verify large or unusual transactions.  If we are unable to verify these transactions, your card will be blocked until we can verify the activity.  We will not call or text to ask you to verify your card information.  If a lost or stolen card is reported to a branch location over the phone, we may ask you to come into a branch in order to dispute charges and/or request a new card.

If you have any questions regarding this notice or other scams, please contact us.